This fact sheet gives you FACTS and TIPS regarding your rights when considering making a request to work flexibly. The below information is correct as of January 1st 2025 and was kindly drafted by The Chester Community Law Project from The University of Chester’s School of Law and Social Justice Department for Pregnant Then Screwed.

FACT – Asking for flexible working means asking your employer to change your working pattern

TIPS:

–        Common requests include finishing earlier, starting later, compressing your hours into fewer days, making your working days shorter, or dropping down to fewer days of work.

–        Your request must be made in writing.

–        Any change agreed will be a permanent change to your contract, so make sure you think carefully about what you are asking for.

–        If you do not want a permanent change, your employer might be open to this but they are not required to consider this in the same way they are required to consider a request for a permanent change.

FACT: You must be eligible to make a request

TIPS:

–        The eligibility requirements are currently that:

–   You can make a request from day one of employment

–   You have not made more than one request in the past 12 months

–   You are considered an employee by law (i.e. you have an employment contract) 

FACT – Your employer must make their decision within 3 months

TIPS:

–         Your employer should be referring to the ACAS Code of Practice on Flexible Working when considering your request.  You should read this as it will give you a better understanding of what they are considering when making a decision: https://www.acas.org.uk/acas-code-of-practice-on-flexible-working-requests/html

FACT – There is no official form to fill in – but your written request must include specified information

TIPS:

–        Your employer may have a form they ask you to fill in, but if not, we recommend using the simple form available on the gov.uk website (https://www.gov.uk/government/publications/the-right-to-request-flexible-working-form).  Using this form will help ensure that you do not miss any important information.

–        You are not obliged to explain anything more than your current working pattern or location, your proposed working pattern or location, and the date on which you wish for the requested arrangements to begin.

–        However, to make it difficult for your employer to refuse your request, you may wish to think carefully about how the request may benefit your business/employer, and how any potential effects of the change on your colleagues or clients could be dealt with.  You may wish to send this information with the written request, and/or you should keep a note of this to discuss in any meeting your employer calls to discuss the request.

FACT – Employers must deal with requests in a ‘reasonable manner’.

–        This includes:

–   Considering the advantages and disadvantages of the request – and not just dismissing it ‘out of hand’

–   Holding a meeting with you to discuss the request

–   Offering an appeal process

–        If you feel at any stage that your employer is not acting reasonably, tell them that by law, they must deal with your request in a reasonable manner.

–        There is no legal right to an appeal, but employers who don’t offer the right to appeal will be more likely to be considered not to be handling your request in a reasonable manner.

FACT – There are valid reasons why a request may be refused

TIPS:

–        The reasons below are the ONLY reasons that employers are allowed to rely on when refusing a flexible working request. If your employer refuses for a reason not on the list below, you are entitled to appeal their decision not to grant your request and you may also have a legal claim against them:

–     The change you are asking for will cost the employer too much

–     The employer can’t reorganise the work you are no longer doing among other staff

–     they cannot recruit more staff to cover your request (this will arise with requests to drop your hours)

–     there will be a negative effect on the quality of work

–     flexible working will negatively affect performance

–     the business will not be able to meet customer demand

–     there’s not enough work for you to do at the times you’ve requested to work

–     the employer is planning changes to the business (e.g. reorganising the business) and thinks the request won’t fit with these plans

–        If it is not clear exactly why your request is refused, press your employer for more detail about exactly which legal ground they are relying on.

FACT – A flexible working request can be made twice every 12 months

TIPS:

–        If you are considering different flexible working schedules, you should put forward both types in your request so your employer has more than one option to consider.

–        EXAMPLE: If you need to work fewer days you could request to have your hours reduced OR work the same number of hours condensed into fewer days – this will give your employer greater flexibility, and you will only use up one request while putting forward a variety of options.

–        The rule about applying for flexible working twice every 12 months does not apply if your employer has not followed the required steps and/or has dismissed your request unfairly – in this case, you should be given a chance to reapply without having to wait a further 12 months.

FACT – You may have a claim if your request is denied

TIPS:

You can’t make a claim to the tribunal just because your request has been refused, BUT you can complain to an employment tribunal if the employer:

–   didn’t handle the request in a reasonable manner

–   wrongly treated your application as withdrawn

–   did not make a final decision within 2 months (unless a later deadline was agreed)

–   did not give a valid reason for refusing your request

–   discriminated against you by refusing your request

–   If you wish to make a claim about these issues, you will have 3 months minus 1 day to make a claim – in most cases that will be from the date of the decision you are complaining about.

If you make a claim, the tribunal can:

–   order your employer to reconsider your request

–   award you up to a maximum of 8 weeks’ pay.

–   Making a claim to the tribunal should be a last resort because it can often lead to a breakdown in the relationship between you and your employer.  It is better to exhaust other options including using the appeal process and if relevant, your workplace’s grievance process.

–    If your employer dismisses you, demotes you or treats you badly because of your flexible working request, you should seek advice as you may have a tribunal claim.

With special thanks to