🤔How do I access the sessions once I’ve clicked on the Event link? 

🤓The Event link will take you to our Zoom Events Hub. From here you’ll need to register your ticket and log in to your Zoom account. You will then be able to ‘Join Lobby’, and this is where you can access all the sessions, view the livestream, and meet people in the Lobby chat. 

🤔Will the sessions be recorded?

🤓Yes! All our sessions are being recorded (except the Group Therapy Drop-in), and these recordings will be available for 6 months after the festival ends. 

🤔When will I be able to view the recordings?

🤓All the recordings will be available from next week. We’ll send around a link and instructions to access them then. A few of our headline sessions may be available to view ahead of then, and we’ll keep you posted on these. 

🤔I can see the session has started but I can’t join?

🤓Double check you are logged in to your Zoom account, and if you still can’t join, restart your device. The Events Hub works best on laptop and desktop computers. 

🤔I want to keep the conversation going after the session – is there anywhere to do this?

🤓Yes! We have a RESET Festival forum on the Peanut app, with dedicated streams for each session. You can download our affiliate link here, and chat with other festival attendees after every session. 

🤓For any other specific support, you can join our WhatsApp group here to talk to one of the team, and we will try our best to help!